Shipping exception playbook
Practical one-pager for US small-business owners. Free to read after a quick email unlock (stored only in your browser for this demo site).
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- Define exception types — hub delay, address issue, weather, lost.
- Proactive WISMO — message before the customer asks.
- HITL for refunds/reships — agent drafts; human approves cost.
- Templates per carrier so tone stays consistent.
- Weekly review of exception rate and time-to-resolution.